You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Click here to register.

You can click here to register.

1. You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.

2. You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping cart so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.

Please click here to reset your password.

Please click here to change your account information.

Please contact our Customer Service Team at


Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website or on your smartphone. Click click here to shop.

We accept the following forms of payment:
○ Visa
○ MasterCard
○ American Express
○ Shop Pay
○ Apple Pay
○ Google Pay
○ FASHIONAVIV E-Gift Certificates.

Shopping on our site is safe and secure. Please click here to view the full details on how we protect your privacy and personal information.

Yes we do restock most of our items. Please visit our site frequently to see what popular items we brought back to our online store.

You have 60 minutes after completing your order to cancel it. You have 6 hours after completing your order to update it.

Click here to view our Size Guide.

Please contact our Customer Service Team at


For more information about how to track your order visit our Shipping Policy page

1. FASHIONAVIV was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled.
2. If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.
3. If you still need assistance, please contact our Customer Service Team at


Please contact our Customer Service Team at

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