Items bought on sale cannot be refunded or returned for a credit note and will simply be forwarded back to the sender.
If you are not completely satisfied with your purchase, you may return the item(s) you purchased in their original condition within 14 days of delivery. Upon receipt of the item(s), the purchase price will be refunded. Your shipping is only refunded if all items within the order are returned.
Please note, that if the item(s) has been worn, washed or used in any way, your item cannot be replaced due to industry standards on Health and Hygiene, and wear and tear.
Please return your item(s) to us following the method below:
Before sending your item(s) back, please contact us to notify us of your intent to return your items with your Full name, Order ID number, and the details of all the item(s) you wish to return and why. Our friendly customer service team will then be able to provide you with a return authorization number, a return address and any other details that will assist you in the steps you need to process a return. Please note that orders with no return authorization number will not be accepted therefore not be refunded. To get in touch with our customer service team, at the bottom of this page, fill in the required details in the ‘ Contact Us’ box.
REFUNDS: Please note, we do not issue refunds on Items bought on sale and non-faulty items.
All returns must include a tracking number (USPS, Canada Post, Royal Mail, UPS, FedEx). If the customer fails to provide a tracking number upon request, FASHIONAVIV reserves the right to refuse store credit or a refund for the item. FASHIONAVIV is not liable if any losses incurred when returning your item back for replacement. The item is the customers' responsibility until it is received back at our facility. The item will be subject to inspection upon arrival, if deemed to be unfit for return (worn, washed or used in any way or falls outside our given timeframe for returns), your item will be refused and returned to sender.
By returning your item(s), you, the customer has acknowledged and agreed to cover any costs involved in order to receive store credit or a refund. We do not cover return shipping cost, and we are not responsible for lost packages.