SHIPPING

SHIPPING & HANDLING

Shipping & Handling Charges are as follows:

USA

SERVICE DELIVERY TIME COST
Standard Shipping 8-18 business days $7.99
Free Shipping* 8-18 business days $0
*Free Shipping on orders over $79


UK

SERVICE DELIVERY TIME COST
Standard Shipping 8-18 business days
£6.95
Free Shipping* 8-18 business days
£0
*Free Shipping on orders over £59.95


EUROPE

SERVICE DELIVERY TIME COST
Standard Shipping 8-18 business days
€6.95
Free Shipping* 8-18 business days
0
*Free Shipping on orders over €70

We offer delivery for the following European countries: Ireland, Netherlands, Germany, Denmark, Italy, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Estonia, Finland, France, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. 


AUSTRALIA

SERVICE DELIVERY TIME COST
Standard Shipping 8-18 business days A$11.95
Free Shipping* 8-18 business days $0
*Free Shipping on orders over A$112


CANADA

SERVICE DELIVERY TIME COST
Standard Shipping 8-18 business days C$11
Free Shipping* 8-18 business days $0
*Free Shipping on orders over C$104

TRACKING

Orders can be tracked at :

FULFILLMENT CENTER

We have four different fulfillment centers in the United States, in Canada, in the United Kingdom, and in China. If there is a lack of inventory from your nearest location, we will ship your order form the closest warehouse with available quantities.

At FASHIONAVIV, we value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order in 7-25 business days from the date that it's placed.

 

HEALTH & SAFETY

Many countries have reduced flights because of COVID-19, your packages may take longer to deliver as normal, but we will do our best to ship your order. 

We're improving our delivery process to make your packages even safer, so there may be a 4-6 days delay in processing your orders.

After your order is complete, it takes us 4-6 business days to process your order and get it ready for the shipping center. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from the Postal Service (Royal Mail, USPS, and Post Canada) or air and ground transportation strikes or delays.

Packages undeliverable by USPS, Post Canada, Royal Mail, will be canceled and refunded once received and processed at our shipping hub.

PAYMENT METHODS

Currently, we accept Visa, MasterCard, and American Express. When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is verified, the payment is processed.

Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city/province/territory names and avoid using abbreviations unless that is how your information appears on your statement. Contact your financial institution if you need the exact billing address associated with your credit card.


CREDIT CARD SECURITY

FASHIONAVIV provides safe and secure checkout by encrypting your credit card information using SSL. We have partnered with Stripe, Inc. (stripe.com), Google Pay, and Apple Pay to ensure payment is made safely. To reduce the possibility of unauthorized access, the details of your card will be encrypted.


FRAUD PROTECTION

All payment forms are subject to verification and review by FASHIONAVIV. FASHIONAVIV reserves the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud or unauthorized or illegal activity.


ORDER PROCESSING

When you place an order with FASHIONAVIV, the funds are reserved for us by your bank - we don't actually take the money until your order has been confirmed and sent to our warehouse. If you cancel your order, we don't take the money however it may take up to 4-6 business days for your bank or card issuer to make your funds available to you again.


CHANGE OR CANCEL AN ORDER

You have 60 minutes after completing your order to cancel it. You have 6 hours after completing your order to update it. We're really quick at packing your order up which means we can't make any changes once you've placed it.


RETURN POLICY

Items bought on sale cannot be refunded or returned for a credit note and will simply be forwarded back to the sender.

If you are not completely satisfied with your purchase, you may return the item(s) you purchased in their original condition within 30 days of delivery. Upon receipt of the item(s), the purchase price will be refunded. Your shipping is only refunded if all items within the order are returned.

Please note, that if the item(s) has been worn, washed or used in any way, your item cannot be replaced due to industry standards on Health and Hygiene, and wear and tear.

Please return your item(s) to us following the method below:

Before sending your item(s) back, please contact us to notify us of your intent to return your items with your Full name, Order ID number, and the details of all the item(s) you wish to return and why. Our friendly customer service team will then be able to provide you with a return authorization number, a return address and any other details that will assist you in the steps you need to process a return. Please note that orders with no return authorization number will not be accepted therefore not be refunded. To get in touch with our customer service team, at the bottom of this page, fill in the required details in the ‘ Contact Us’ box.

REFUNDS: Please note, we do not issue refunds on Items bought on sale and non-faulty items. Inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

All returns must include a tracking number (USPS, Canada Post, Royal Mail, UPS, FedEx). If the customer fails to provide a tracking number upon request, FASHIONAVIV reserves the right to refuse store credit or a refund for the item. FASHIONAVIV is not liable if any losses incurred when returning your item back for replacement. The item is the customers' responsibility until it is received back at our facility. The item will be subject to inspection upon arrival, if deemed to be unfit for return (worn, washed or used in any way or falls outside our given timeframe for returns), your item will be refused and returned to sender.

By returning your item(s), you, the customer has acknowledged and agreed to cover any costs involved in order to receive store credit or a refund. We do not cover return shipping cost, and we are not responsible for lost packages.


PURCHASE LIMIT POLICY

In an effort to provide as many customers as possible with the opportunity to purchase our products, we are limiting the total number of units that can be purchased. As a result, we are limiting the number of units that may be purchased per product, to both one per household and one per customer.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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